Frequently Asked Questions

Orders are shipped within 2 to 5 business days of payment receipt.

We always do our best to ensure you receive your items as quickly as possible!

We mainly use:

📮 Tracked letter for small items like individual games.

📦 Mondial Relay for consoles, bundles, or larger items.

📬 Other carriers (La Poste, Colissimo, Chronopost, etc.) upon request: contact us before ordering.

If you have a particular shipping preference, please feel free to contact us before your purchase!

For the moment, Tressie Retro-Games only ships to mainland France.

For any shipping requests outside this area, you can contact us at:

📩 tressie.retrogames@gmail.com

A tracking number will be sent to you as soon as your parcel is shipped.

You can track its progress in real time via the website of the carrier used (Lettre Suivie, Mondial Relay, etc.).

Yes! If you prefer home delivery, another carrier, or a specific schedule, please contact us before placing your order.

We do our best to adapt to your needs 😊

If your order arrives damaged or incomplete, please contact us within 48 hours of receipt, including photos of the package if possible.

We will file a claim with the carrier if necessary.

Yes! All our games are carefully tested before being put on sale, unless they are still sealed.

We also check the condition of the cases and discs/cartridges. If you have any problems, please don't hesitate to contact us!

Returns are accepted within 14 days of receipt, except for:

• New (sealed) games that have been opened.

• Personalized or sale items.

For all return requests, please contact us at:

📩 tressie.retrogames@gmail.com

Of course! If you wish to purchase multiple games or accessories, you can add them to your cart and order them together.

We will automatically adjust the shipping costs. And for any special requests or custom bundles, please feel free to contact us.

Yes, Tressie Rétro-Games buys back certain retro consoles, games, or accessories.

If you would like to make an offer, please send us a description and photos to:

📩 tressie.retrogames@gmail.com

Yes, some old consoles or accessories are carefully cleaned, repaired, and tested before being put back on sale.

We always mention their condition and any interventions in the ad.

We always specify in the description whether the game is complete or not, i.e., with its original box, manual, and disc/cartridge.

Feel free to ask us questions if any detail in the listing is unclear!

Yes, we can help you find a specific retro game if we don't currently have it in stock.

Contact us with the game title and console, and we will keep you informed if we find it!